Terms and Conditions

These Terms and Conditions apply to the use of the Gulf Business Network Training Center website, as well as inquiries, requests, training programs, consulting services, and events agreed with GBNTC. By using the website or submitting a service request, the user agrees to these terms unless a separate proposal or contract states otherwise.

Payment Terms

  • Program and service fees, payment terms, and billing requirements are defined in the approved proposal or signed agreement with the client.
  • Seats or services are confirmed once client approval is received and the agreed payment, purchase order, or confirmation process is completed.
  • Fees are subject to applicable taxes or governmental charges in the Kingdom of Saudi Arabia or the delivery location, where applicable.
  • Invoices are issued based on the official client details provided to GBNTC; therefore, accurate and updated information must be supplied.

Course Fees

The applicable fees are those stated in the valid proposal at the time of approval. Any change in program scope, number of participants, delivery location, or customization requirements may require revised fees and timelines subject to mutual approval.

Cancellation and Refunds

  • Cancellation or postponement requests are handled according to the approved proposal or contract between GBNTC and the client.
  • All cancellation or postponement requests must be submitted in writing through email or official communication channels.
  • For late cancellations or confirmed participant no-shows, administrative fees or incurred costs may apply, including venue, materials, logistics, or expert fees.
  • Participant substitutions may be accepted before the program date in coordination with GBNTC, provided that any program requirements are met.

Course Level Placement / Class Size

The program level and group size are determined based on the client’s objectives, training needs analysis, content type, and interaction requirements. GBNTC may recommend a suitable number of participants to maintain learning quality and achieve the intended outcomes.

Participant Responsibilities

  • Attend on time, participate actively, and respect the learning environment and the rules of the host organization or venue.
  • Do not copy, distribute, or reuse training materials outside the agreed program scope without written approval from GBNTC.
  • Provide any information required for program customization or certificate issuance, where applicable.

GBNTC Liability

GBNTC is committed to exercising professional care in the design and delivery of its services. GBNTC shall not be liable for indirect or consequential losses arising from the use of the website or services. GBNTC may adjust operational details, including trainer, venue, schedule, or materials, when necessary and in a way that maintains delivery quality.

Eligibility

The client is responsible for nominating suitable participants according to the program level and objectives. Where prerequisites apply, they will be stated in the proposal, program page, or confirmation message.

Course Confirmation

The program schedule, delivery location, and participant list are considered final after written confirmation from GBNTC or approval of the relevant proposal or contract.

Training Course Cancellation

GBNTC may reschedule or cancel a program in cases of force majeure, circumstances beyond its control, or inability to complete delivery requirements. The client will be notified in writing as soon as possible, and suitable alternatives will be coordinated.

Photographs and Videos

GBNTC may photograph or record programs and events for documentation, marketing, or reporting purposes unless the client requests otherwise in writing before delivery. Any media materials will be handled in a way that respects client confidentiality and internal policies.