Program Overview
Effective credit and collections management plays a critical role in maintaining financial stability, managing customer relationships, and supporting sustainable business growth.
The Credit & Collections Strategy for Consumer Business program is designed to strengthen professionals’ understanding of consumer credit management, credit risk assessment, collections strategies, and portfolio performance.
Through practical business scenarios and analytical approaches, participants will explore how to improve credit decision-making, manage overdue accounts, optimize collections processes, and balance financial performance with customer experience.
Program Objectives
- Understand the principles of consumer credit and collections management.
- Develop effective approaches to credit risk assessment and decision-making.
- Explore strategies for managing overdue accounts and reducing delinquency.
- Improve collections performance while maintaining professional customer relationships.
- Strengthen credit portfolio monitoring and performance evaluation capabilities.
Key Learning Outcomes
Upon completing the program, participants will be able to:
- Evaluate consumer credit risks and identify potential repayment challenges.
- Apply structured credit and collections management strategies.
- Segment overdue accounts and prioritize collection activities.
- Monitor key credit and collections performance indicators.
- Recommend improvements to credit policies and collections processes.
Program Outline
1. Consumer Credit Management Fundamentals
- Consumer credit products and processes.
- Credit policies and lending principles.
- Credit lifecycle management.
2. Credit Risk Assessment
- Consumer creditworthiness evaluation.
- Credit scoring and risk indicators.
- Risk-based credit decision-making.
3. Collections Strategy Development
- Collections lifecycle and account segmentation.
- Early-stage and late-stage collections.
- Collections prioritization and recovery strategies.
4. Customer Communication and Collections
- Effective customer communication.
- Negotiation and repayment arrangements.
- Ethical and professional collections practices.
5. Portfolio Monitoring and Performance
- Delinquency and recovery indicators.
- Collections performance measurement.
- Data-driven process improvement.
Who Should Attend?
- Credit managers and officers.
- Collections managers and specialists.
- Consumer finance professionals.
- Retail banking professionals.
- Credit risk and portfolio analysts.
- Finance and operations managers.
Strengthen Credit Performance and Collections Effectiveness
Develop practical strategies to improve consumer credit management, strengthen collections performance, and support sustainable financial operations.
Contact GBNTC to explore the program and discuss your team’s professional development needs.
